The Gluten Free Basket Company is here for you. On the rare occasion something goes awry, our trusted customer satisfaction team is happy to offer a solution!

If an item is missing, or damaged you may visit our Online Service Contact Form to request a refund or replacement item within 10 days of your purchase. Please read this Policy in its entirety.

We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.

  • Note that any request for a refund or replacement may be subject to review by our Customer Satisfaction team; completing the submission process is not a guarantee that it will be approved.
  • Replacements are subject to availability and will be shipped at no additional cost.
  • Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you’ll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
  • To be eligible for refund or replacement, the request must be made within 10 days of purchase.

Do you accept returns?

We do not accept returns. We have this policy in an effort to protect the safety of our employees, save you the hassle of re-packing/shipping items and to reduce the environmental impact of shipping the same item multiple times.

If you are not satisfied with an unopened, undamaged item, we encourage you to pass it along to someone who may be interested in it or donate it to an appropriate person or organization. After all, that’s one of our Core Beliefs here at The Gluten Free Basket Company: “to Share”. If you are not gluten free culinary-adventurous, perhaps we are not for your tastes or one of our Mini Baskets or our Munchies Box  would be to your liking. (And, of course, we would encourage you to try!)

What if I received a damaged or defective item?

We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, problems occasionally happen and it’s possible that your package might incur damage during shipment. In some rare cases, an item may be defective.

If you receive a damaged or defective item in your order, please request a replacement (via our online Contact Us form, and with just a few clicks) and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.

Pictures of the damaged product or order, in the condition it was received, help our packing teams improve. If any additional information is required to process your request, we will contact you by email.

What if an item is missing, or if I received the incorrect item?

Missing or Incorrect item:

If you received your order with something missing, please note that, because of the weight of most of our baskets, each product is shipped in its own box. If you did not receive a delivery of each product/box, please see the instructions for missing shipment, below.

If the product you received is similar to, but not exactly the product pictured online, you have probably received an updated or rotated version of the product with new and exciting products – it’s the nature of what we provide here at The Gluten Free Basket Company. For more information about our product variations, please review the product descriptions for more detail before making your purchase; The only surprises we want you to receive are the ones you are open to receive!

 How do I cancel or modify an order?

If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address and method by visiting the My Account page. Note that you cannot add items to your order once it has been placed.

Once the limited window of time has passed, an order cannot be modified, even by our team.

For orders placed using Guest Checkout, no changes or modifications can be made.

What if I entered the incorrect shipping address?

Immediately after placing your order (within 15 minutes), you may be able to log into your account and edit your shipping address if your order was placed while logged into your account.

If you were not logged into an account online at, please use our Contact Us online form with the Incorrect and correct shipping details, and your request will be confirmed. (TIP: Make use of the subject line on the Contact Us form to allow our team to prioritize your request; “order address correction”, “missing order”, etc.)

If we are able, we will re-route your package to the correct address. However, depending on the shipping carrier and the package’s status, we may not be able to re-route your package.

You are responsible for ensuring the information in your order is correct; The Gluten Free Basket Company cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.

What if an item is canceled from my order?

Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to):

  • Item(s) out of stock and unavailable for shipment
  • Issues in processing your payment information

If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped, however we may contact you for an alternate choice.

What if the item I receive is expired?

We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s expired, please contact us directly so we can resolve any issue and investigate the inventory of the item in question.

My package shows as “Delivered” but I did not receive it.

If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:

  • Look for a notice of attempted delivery.
  • Check nearby spots where the package may have been left.
  • Ask a neighbor if they accepted a delivery on your behalf.
  • Verify the shipping address on your order to ensure it was correct.

If you’ve followed the above steps and your package still cannot be located, do contact us directly so we can help. (TIP: Make use of the subject line on the Contact form to let our team prioritize your request; “replacement request”, “missing order”, etc.)

 Tips for protecting your packages from theft:

  • Ship to a secure location.
  • Track your package so you know approximately when it will arrive.
  • Join up with your neighbors to look out for each other’s deliveries.
  • Install a doorbell or security camera.
  • Consider purchasing a secure package locker or box for your porch.
  • If you elect to use an outside carrier or service, we cannot issue a refund for any item or order. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside carrier. If you experience any kind of damage or loss when using this type of service, please contact the third-party company for remedy.


Refunds & replacements

We apologize for any issues you’ve encountered with item(s) you’ve ordered. Our customer satisfaction team is here to help.

Please enter your order details in our Contact Form so we can find your order. SUBJECT LINE: replacement (or refund) request.  We will reply within 24 hours.

Note that only orders placed within 10 days are eligible for online refunds or replacements.

Due to the availability and the ever-changing nature of our inventory, The Gluten Free Basket Company reserves the right to substitute your replacement with any item of equal or greater value that is in stock at the time of the replacement.